This privacy policy applies to Rescue My Pet, a digital service accessible at rescuemy.pet, operated from Girona, Spain (European Union).
We are the data controller for the personal data described in this policy. This means we decide how and why your data is processed. If you have any questions, you can contact us at hello@rescuemy.pet.
When you purchase our kit and set up your emergency page, we collect the following categories of personal data:
| Category | Data collected | Required? |
|---|---|---|
| Your identity | Your full name | Required |
| Pet information | Pet's name, species (dog, cat, or other) | Required |
| Home address | Your full residential address (street, number, floor, city, postal code) | Required |
| Guardian contacts | Name and phone number of two emergency guardians you designate | Required |
| Home access instructions | Description of how to enter your home (e.g. key location, door code, neighbour contact) | Required |
| Veterinarian details | Name and phone number of your vet clinic | Optional |
| Pet care notes | Medication, daily routine, temperament, or any other care instructions | Optional |
| Purchase data | Email address and purchase details collected at checkout (processed by Lemon Squeezy, our payment platform — see Section 5) | Required |
We do not collect any special category data as defined in Article 9 GDPR (such as health, racial or ethnic origin, or biometric data). Pet medical notes you provide voluntarily are not considered health data under GDPR as they relate to an animal, not a person.
Under Article 6 of the General Data Protection Regulation (GDPR), we rely on the following legal bases:
The primary reason we collect your data is to deliver the service you purchased. When you buy the Rescue My Pet kit, the core product is a personal emergency page displaying your pet details, guardian contacts, and home access instructions. We cannot provide this service without this data. Processing is therefore necessary for the performance of our contract with you.
We may also process data on the basis of our legitimate interest in operating and improving the service (for example, to ensure the platform functions correctly and remains available). We have assessed that this interest does not override your rights and freedoms given the limited nature of the processing.
We do not use consent as the legal basis for collecting the data listed above. Your right to withdraw consent does not therefore apply to this processing. You may, however, request deletion of your data at any time (see Section 8).
Your emergency page data (name, pet details, guardian contacts, address, and access instructions) is stored in Airtable, a cloud database service. Each customer's data is stored as a single record, identified by a unique randomly generated ID that forms part of their emergency page URL.
Your emergency page is accessible at a URL of the form
rescuemy.pet/emergency.html#[unique-id].
This link is not indexed by search engines (we apply a noindex
meta tag) and is not guessable by brute force. Only people who hold your link can view
your emergency page.
We use the following sub-processors to operate our service. Each is bound by a data processing agreement and may only process your data according to our instructions.
| Processor | Role | Location | Data shared |
|---|---|---|---|
| Airtable airtable.com |
Database storage for emergency page data | USA | All emergency page fields (name, address, guardians, access instructions, pet info) |
| Lemon Squeezy lemonsqueezy.com |
Payment processing and purchase confirmation emails | USA | Email address and purchase data (processed independently — see their privacy policy) |
| Brevo brevo.com |
Transactional email delivery (setup link after purchase) | EU (France) | Email address and setup link |
| Netlify netlify.com |
Website hosting and content delivery | USA | Server access logs (IP address, page visited, timestamp) — standard web hosting logs, not stored by us |
We do not use advertising networks, tracking pixels, or social media plugins that share your data with third parties for advertising purposes.
Some of our processors (Airtable, Lemon Squeezy, Netlify) are based in the United States. Transfers of personal data to the USA are lawful under one or more of the following mechanisms:
You may request a copy of the applicable safeguards by contacting us at hello@rescuemy.pet.
We retain your emergency page data for as long as your account is active — that is, for as long as you wish your emergency page to remain available.
If you request deletion of your data, we will erase your emergency page record from Airtable within 30 days of receiving your request. After deletion, your emergency page URL will return a "not found" result.
We do not retain your data after deletion for any purpose other than as required by law (for example, transaction records that must be kept for tax purposes are retained by our payment processor, Lemon Squeezy, in accordance with their own retention obligations).
As a data subject in the European Union, you have the following rights under the GDPR. These rights are not absolute and may be subject to limitations, but we will always respond to your request promptly and explain any limitations that apply.
You have the right to obtain a copy of all personal data we hold about you, along with information about how and why it is processed.
You have the right to correct any inaccurate or incomplete data we hold about you. You can update your emergency page at any time via your setup link.
You have the right to request that we delete all personal data we hold about you — including your emergency page and all associated records.
You have the right to receive your data in a structured, machine-readable format (e.g. JSON or CSV) so you can transfer it to another service.
You have the right to ask us to suspend processing of your data — for example, while you contest its accuracy or while we review a deletion request.
Where we process data on the basis of legitimate interests, you have the right to object. We will stop processing unless we can demonstrate compelling legitimate grounds.
You also have the right not to be subject to decisions based solely on automated processing (Art. 22 GDPR). We do not make any automated decisions about you.
To exercise any of the rights described above, email us at hello@rescuemy.pet with the subject line "Data request". Please include your name and the email address you used to purchase the kit so we can identify your record.
We will respond to all requests within 30 days of receipt. If we need more time (up to 90 days for complex requests), we will inform you and explain why. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
If you believe that your data has been processed unlawfully or that we have failed to respond appropriately to your rights request, you have the right to lodge a complaint with the competent supervisory authority.
As we are based in Spain, the lead supervisory authority is:
You may also lodge a complaint with the data protection authority in your country of residence if it differs from Spain.
We do not currently use cookies, tracking pixels, or third-party analytics scripts on rescuemy.pet. Our website is a static site hosted on Netlify. Netlify may collect standard server access logs (IP address, browser type, page visited, timestamp) as part of normal web hosting operations. These logs are not controlled by us and are governed by Netlify's privacy policy.
If we add analytics tools in the future, we will update this policy and, where required, obtain your consent before setting any non-essential cookies.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this page periodically. Continued use of our service after any update constitutes acceptance of the revised policy.
For any questions about this privacy policy or about how we handle your personal data, please contact us: